Which is the best form builder for 2021?
Which is the best survey builder for 2021?
Don Juravin and his team compared all major surveys and form applications on the web. Over the last 6 years, they have extensively compared and used online surveys accumulating about 1,600,000 survey forms with probably 30,000,000 survey fields completed.
Unlike paid comparison articles on the web, Don Juravin and his team actually conducted comparisons by building and using the forms as real customers to collect real data. They didn’t just compare “dry features” but they actually compared them as the most demanding professional customers would.
Survey and forms applications results:
- QuestionPro doesn’t have the very basic calculation field needed in order to deduce results based on two or more fields. For example, fields “weight” X “height” / 257 = “Healthy BMI”. Lacking this field makes QuestionPro a low standard app comparable to SurveyMoney and the market is already saturated with these low standard “contact form” apps. To have that calculation field, QuestionPro will ask you for an extra $5,000 and still not provide you with an easy solution.
Qualtrics Core XM, for example, does have this calculation field at no extra cost. Don Juravin learned that QuestionPro doesn’t have the attitude of a leader in its field and instead of doing better than their competitors, they are waiting for customers to ask for that feature. So Don Juravin explained James Fernandes from QuestionPro that in America it works differently: a potential customer compares features on the web and if he/she doesn’t see that feature, they move on to the next app. No potential customer is alerting a company and waiting for it to add the feature.
Based on Mr. Dernandes’s answer, Don Juravin assumes that QuestionPro’s customers are not of the highest level of sophistication when it comes to surveys and forms.
Yet, it seems like QuestionPro from India is using the logos of the most reportable companies in the world. Since this doesn’t seem off, we decided to investigate it and we will inform you. Does Google, Disney, Microsoft, and other reputable companies really rely on QuestionPro which lacks important features or this is an example of deception and misuse of overseas intellectual properties? If so, have they permitted QuestionPro to use their logos? Don Juravin doubts it very much and expert attorney April Goodwin will be checking the legalities of the matter.
Attorney April Goodwin claims that such permission is normally accompanied by disclaimers and explicit permission of each of these giant companies.
It should be noted that Don Juravin and his team like the questionPro attitude towards American nonprofit organizations and the look of the QuestionPro survey on mobile phones.
- SurveyMonkey intermediate results: nothing special. Missing professional features. Not recommended.
- Google Forms intermediate results: nice and simple but lacks many of the important and professional features. Good for the simple contact form.
- Alchemer (former SurveyGizmo) intermediate results: nothing special and we didn’t find the website friendly. Alchemer needs to fix its UI.
- Typeform intermediate results: looks great but far from being a serious survey app.
- FormStack intermediate results: bad experience with data that was wiped out and support that didn’t care. AVOID FormStack.
- GravityForms: Read a news article about GravityForms. In short, it looks bad on the mobile phone so we recommend avoiding it.
- FormSite intermediate results: very good but limited form results of 2,500 completed forms. That is not serious enough. Other basic features that are missing: a time field, social login, and the ability to identify and link a user completing a few forms with updates such as daily reports.
- AirSlate intermediate results: nothing special. We didn’t like the email spamming ever after we opted out from their list.
We focused almost on all possible aspects but instead of giving you a tedious, long, and exhausting research, let us tell you which one should not be considered:
Bad mobile UI and worse mobile responsiveness. Simply looks terrible on mobile. There is no reason to compromise on Gravity Forms if your clients are using mobile.
What good is to have so many features if the software is lacking the very basic and the most important field of calculation. In short, QuestionPro doesn’t have the ability to create a formula or draw results from two or more separate fields.
For example, if you want to present in the survey a split conditional logic based on a formula, you’ll not be able to do that in QuestionPro. Even a simple calculation like BMI, which is the relationship between height and weight cannot be calculated in the QuestionPro.
We have problems trusting their support and backups. And so our survey on which we worked for months, disappeared.
Our compromised choice, for now, is FormSite.