Managing who enters a building is a key part of keeping people safe and operations running smoothly. Whether it’s an apartment complex, office, or mixed-use building, property owners and managers face daily decisions about access and communication. One way to simplify those responsibilities is by using a video intercom system.
These systems combine audio and video communication, giving occupants a way to see and speak with visitors before granting entry. This improves visibility and supports a safer, more controlled environment.
What is a Video Intercom System?
A video intercom system allows two-way communication between someone inside a building and a visitor at an entry point. Unlike traditional audio-only systems, it adds visual confirmation through a built-in camera. Most modern systems include features like:
- Live video feed so users can see who is at the door
- Two-way voice communication through a speaker and microphone
- Remote unlock capabilities from an app or in-unit device
- Access logs that track when and how doors are opened
Systems can be installed at main entrances, gates, garages, and even interior doors to monitor traffic in sensitive areas. Some can be wired into existing building infrastructure, while others rely on network-based connectivity.
Benefits for Property Managers and Owners
Adding a video intercom system can make daily operations easier in several ways:
- Screening visitors: Residents or staff can visually verify who is at the door before allowing them inside. This step helps reduce the chances of unwanted guests entering the building and gives occupants more control over who has access to shared or private areas.
Managing deliveries: Couriers and service providers can be granted entry with a quick tap from a phone or wall-mounted device, even when the resident or office staff is off-site or unavailable. This reduces the number of missed deliveries and streamlines package handling across the property. - Limiting unauthorized access: The presence of a camera and two-way communication discourages people from trying to enter without permission. Knowing they are being recorded often deters tailgating and other unauthorized entry attempts, which supports broader security goals.
- Saving staff time: Front desk personnel or facility managers no longer need to walk to the door each time someone arrives. With a video intercom system, they can speak to and verify visitors from their computer or mobile device, freeing up time for other tasks throughout the day.
Use Cases in Residential Buildings
In apartments and condominiums, video intercoms serve both security and convenience purposes. Tenants often appreciate being able to see visitors before opening the door, especially in urban or high-traffic areas. Leasing offices can also use the system to manage guest access during tours and move-ins.
For gated communities or buildings with multiple entrances, a centralized intercom system helps streamline access across locations. Maintenance crews, cleaners, and service vendors can be admitted without disrupting residents, as long as permissions are managed carefully.
Use Cases in Commercial Properties
Office buildings, medical clinics, and coworking spaces all benefit from video intercom systems. A receptionist can remotely vet visitors, vendors, or delivery personnel without having to leave their desk. In buildings without a staffed front desk, employees can manage access directly from their phones.
Shared offices can assign unique credentials or permissions to each tenant, giving businesses more control over their workspaces. The video feature also supports safety policies, which is especially useful when sensitive equipment or confidential material is stored on-site.
Things to Consider Before Installing
Not every video intercom system works for every building. Property managers should consider a few key factors when evaluating options:
- Wiring and infrastructure: Older buildings may require additional work to support installation. In these cases, network-based systems may offer more flexibility.
- Connectivity: A strong and stable internet connection is critical for video clarity and speed.
- Integration: Some systems can connect with access control platforms or smart locks, while others may work independently.
User experience: Interfaces should be intuitive for both residents and staff. Systems with mobile support tend to offer more flexibility.
Thinking through these points can help you choose a solution that fits your property’s size, usage patterns, and long-term goals.
Conclusion
Installing a video intercom system can offer long-term value for both residential and commercial properties. It improves communication, supports building security, and can even reduce staffing needs in some cases. By taking the time to assess your building’s specific needs, you can find a solution that adds both convenience and peace of mind to daily operations.
